Frequently Asked Questions
Eyewear
How can I choose the size and fit of the frames?
At EaseKaam, Buyers have the option of choosing between 3 sizes – small, medium, and large.
What if I buy glasses & they don’t fit me? What if the lenses aren’t right?
It is our responsibility at EaseKaam to get the perfect pair of glasses. In the rare circumstance that glasses don’t fit properly, Seller will make it extremely easy for you to exchange or return the frames.
Can I order glasses with prescription?
Buyers can buy glasses fitted with their prescription or even the frames alone. Our Sellers make glasses of all types across all powers.
Will Sellers at EaseKaam be able to make my complex power?
Sellers associated at EaseKaam stock all powers – simple and complex. The unique robotic technology used by our sellers ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses.
Where can I submit my eye power details?
You can submit your power details on the payment page.
Is it important to give my prescription right away if I don’t have my prescription handy?
It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power to the Seller on his email Id or Whatsapp. It’s that simple!
I really, really want to try the frames on before making a purchase!
You can use the option of visiting the store of the Seller and directly purchase the frame or you can choose the try-on option using our 3D feature.
How can I be sure of the quality of the frames?
Quality is at the core of products listed on the EaseKaam Platform. Plastic frames are made from the best quality acetate, TR and our metal frames are made only from steel or titanium – this makes glasses corrosion and breakage resistant.
How many days will they take to make my eyeglasses?
Sellers at EaseKaam are willing to deliver purchases to Buyers as quickly as possible. Sellersusually dispatch your order within 5-12 days of order confirmation (and receipt of prescription, if needed), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location.
I don’t like what I have purchased! What is your return policy?
We have Product return policy. Check the return policy to know more.
General FAQs
What is EaseKaam?
Insert about us
What kind of products do we sell?
Buyers can choose from over 1,00,000 products spread across various categories such as lifestyle products, furniture, electronic goods, grocery, fruits & vegetables, beverages, personal care products, baby care products, pet products and much more.
From which location and cities are sellers registered on EaseKaam?
EaseKaam currently provides services to the Sellers all over India. However the Buyer from any location or city in India can buy the products from EaseKaam Platform.
What are the customer care channels for EaseKaam?
EaseKaam has in-app chat support on the EaseKaam apps & its website. In addition, customers can write to us at contact@easekaam.com.
Order Placement & Delivery-related FAQs
How can I be sure the groceries I order are of good quality?
Grocery sellers at our Platform have a quality check process in place to ensure quality of the items delivered is up to the mark.
How will I know if any item in my order is unavailable?
Buyer will receive an SMS notification informing about the unavailable items, in this situation. Refund (if any) will also be initiated by the Seller within 24 hours.
Is it safe to use my debit/credit card to shop on EaseKaam?
Yes, it is. All transactions on EaseKaam are completed via secure third party payment gateways
Do you deliver to my location?
Buyer from any location or city from India can buy the products from EaseKaam Platform.
Can I schedule an order as per my convenience?
Sure. At the checkout page, Buyer can select a delivery slot of its choice, as per slot availability.
How can I make payments at EaseKaam?
Third Party payment gateway available at EaseKaam website accepts multiple modes of payment. Buyer can make online payments using credit cards, debit cards, net banking, wallets, etc. Cash on delivery (COD) is also available for some Products.
When will I get my cashback?
If the transaction made by the Buyer is eligible for a cashback, Buyer will receive it within 6 to 48 hours of delivery, in its Wallet. In case of external wallet promotions, Buyer will receive it according to the terms and conditions of respective external wallet.
How can I review my receipt?
We handover the invoice from the Seller to you at the time of delivery. Also, Buyer can look at its transaction history in the “Orders” tab.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee that will be paid by the Buyer to the Seller/Delivery Partner.
Can I track the status of my order?
Yes, Buyer can track the status of order under the Orders section.
How can I make changes to my order before and after confirmation?
Buyer can edit or cancel its products in an existing order within 3 hours of making the order or before the order is dispatched by the Seller(whichever is earlier).
What if I have a complaint regarding order?
Buyer can use the “Customer Support” section on the app/web. Our customer care executives are always happy to help.
Is installation offered for all products?
Installation and demo are offered for certain items by Sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
Why do I see different prices for the same product?
Buyer could see different prices for the same product, as it could be listed by many Sellers.
Is it necessary to have an account to shop on EaseKaam?
Yes, it’s necessary to log into EaseKaam account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. Buyerwill have access to a personalised shopping experience including recommendations and quicker check-out.
What does ‘Preorder’ or ‘Forthcoming’ mean?
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and Buyer can pre-book them with Sellers. Such items will be shipped after their official release by the Seller with whom Buyer has pre-booked them.
Do sellers on EaseKaam ship internationally?
Currently, Sellers on EaseKaam only ship within India.
Will I get a wall mount for my television in the box?
If mentioned in the sales package the wall mount for television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.
Can orders for ‘Out of Stock’ or ‘Temporarily Unavailable’ items be made?
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with Sellers on EaseKaam.
What does ‘Out of Stock’ mean?
An item is marked as ‘Out of stock’ when it is not available with any Sellers at the moment; Buyer won’t be able to buy it now. Use ‘Notify Me’ feature to know once it’s available with Sellers for purchase.
How does ‘Instant Cashback’ work?
‘Instant Cashback’ is applied directly to the product or order value in Buyer’s cart and Buyer do not have to wait for the cashback to be credited to its bank account/credit or debit card at a later date.
Are there any hidden charges when I shop on EaseKaam?
There are NO hidden charges when Buyer shops on EaseKaam. The price shown on the product page is final and it’s exactly what you pay.
Note: There can be additional delivery charges based on the policy.
Can I club my orders from different Sellers to be delivered together?
Currently, there is no option to club orders from different Sellers to be delivered together as Sellers could be located in different locations and the delivery timelines would vary based on Shipping Partners. To ensure items reach with the Buyer at the earliest, each Seller ships their products as per their individual timelines.
Why do I see a ‘delivery charge’?
It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual Seller’s policy on the product page.
What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach the Buyer on time. In case order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
Will the delivery be tried again if Buyer is unable to collect its order the first time?
Couriers make sure that the delivery is re-attempted the next working day if Buyer can’t collect their order the first time.
Can the shipment be taken after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but Buyer can accept the shipment and get in touch with us or the Seller later in case Buyer has any concerns.
How to know that my order has been confirmed?
An e-mail & SMS will be sent once Buyer has successfully placed its order. We’ll also let Buyer know as soon as the Seller ships the item(s) along with the tracking number(s) for Buyer’s shipment(s).
Buyer can track orders from the ‘Orders’ section on its EaseKaam account.
How quickly can my order get delivered?
Orders will be delivered by the date shown on the product page for the delivery location.
Order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?
The courier service will contact buyer for delivery of order. Please check SMS for more details.
What should be done if I don’t get the invoice for my order?
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to Buyer within 24 hours of delivery in the delivery confirmation email sent to registered email ID.
Buyer can also visit Account › Orders page to get invoices for its orders
How to get the invoices for previous orders without having to check my e-mails?
Buyer can easily send invoices to its email ID from its EaseKaam account. To do so, visit Account › Orders, choose the order for which Buyer would like the invoice for and click on the ‘E-mail Invoice’ option.
Should I call EaseKaam Customer Care for installation once product is delivered?
To make a smooth and hassle-free experience, the installation is automatically arranged for the product by the Seller within 2-5 business after the item is delivered. Buyer will also get an SMS with the exact installation details after delivery.
Why is the ‘Cash on Delivery’ payment mode not available at some locations?
Availability of the ‘Cash on Delivery’ payment mode depends on the Shipping Agent delivering to Buyer’s location. Please enter pin-code on the product page to check if this payment mode is available at particular location. Shipping Agents also have limits on the amount that can be paid through cash on delivery based on the destination and order could have exceeded this limit.
Where can I find the seller’s returns policy?
Buyer can see the respective Seller’s Returns policy on the product page.
How can I place an order?
To place an order, please follow these steps:
- Select the product to buy and check availability at preferred pin code
- Add products to cart or just click ‘Buy Now’
- Choose or ‘Add delivery address’.
Use a preferred payment mode and confirm the order
Can a complaint about the courier executive be made who came to deliver my order?
Buyer can contact our Customer Support team with the details and we will get in touch with the Shipping partner to resolve complaint.
What is difference between ‘business day’ and ‘regular day’?
Business days are also known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
My order shows as delivered but I can’t find it, what should be done?
If the tracking information shows that package was delivered, but Buyer can’t find it:
1. Check registered mobile number for any notification about attempted delivery.
- See if any of neighbours/friends/relatives/house owner/security guard has collected the product on Buyer’s behalf.
3. Wait until the end of the day as sometimes packages can show as delivered while still in transit.
4. In the unlikely event of not being able to locate ordered product, please contact our Customer Care and we will be happy to help.
Why was my product not delivered?
A package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the Seller by the Shipping Partner. Please double-check the address carefully when placing a new order.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the Shipping Partner left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the Shipping Partners make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the Seller.
Damaged During Transit: If a package is damaged on its way to the Buyer, the shipping agent will return it to the seller without attempting delivery.
What is GSTIN Invoicing feature?
The GSTIN Invoicing feature enables Buyers to enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit.
Please note, this is available on select products for business purchases sold by respective Sellers.
Why do I see a ‘delivery charge’?
It usually costs Sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.
Do you charge for delivery?
Yes the buyers are charged with the delivery fees, which are waived off if Buyer orders above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.
On what basis the delivery charges are calculated?
Delivery Charges are determined on various factors like location of the store, type of product, distance from store to delivery address, etc. These charges are taken by the Shipping Partner if the delivery is made by the Shipping Partner and if the Buyer chooses the options of Delivery by Seller then the charges are taken by the Seller itself.
Can I get the Insurance on the Delivery of Product?
Yes, Buyer can avail the option of insurance on Delivery of Products by paying additional charges for the insurance, this option is available on the payments page. By selecting the option of insurance, the Buyer will get the full amount of the ordered product if the product is damaged or lost in the process of shipping and delivery.
Can I pick up my own Order?
Buyer can also avail the option of self pickup by opting the said option on payment page.
Can I change the delivery address of my order?
At this time, EaseKaam do not offer this option. Buyer can, however, cancel your order and reorder from a different locality.
What if I don’t receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, order might be delayed. In case of imminent delay, our customer support executive will keep Buyers updated about the delivery time of order.
Cancellation- & Return-related FAQs
What can I return?
Buyer may request returns for most items that Buyer purchases from Sellers listed on EaseKaam Platform that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or EaseKaam Return Policy. See detailed Return Policy.
Where can I get return/exchange/replacement option at EaseKaam Platform?
Sign in and visit to the orders page in your account.
What are the return/exchange/replacement guidelines?
Following are the return guidelines:
- Buyer’s address and the item that wish to return must be eligible for return.
- If the return is not eligible for Pickup, a Self-Return option will be given.
- Once the return is received, Buyer will, in accordance with Return Policy, be issued a refund.
See detailed Return Policy.
Where can I view status of return?
- Locate the item from Orders page in Buyer’s account
- Select Return status
When will I get my refund?
Buyer will get a refund once the product is received back by the Seller and the Seller has checked all the defects and reason of return request.
For more details visit Return Policy
Can my order be replaced?
Only those products which are eligible to be replaced under the Return Policy can be replaced.
If the item ordered by the Buyer arrives in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same Seller.
For more details visit Return Policy
When will I get a product if I request for a replacement?
Visit Orders to check the status of replacement.
In most locations, the replacement item is delivered to the Buyer at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email send to the Buyer for replacement request for more details.
Can I return the items after the time period mentioned in the Seller’s Returns Policy?
No, Sellers will not be able to accept returns after the time period mentioned in the Seller’s Returns Policy.
Do I have to return the Gifts when I return a product?
Yes, the gifts received along with the originally ordered product has to be returned along with the product.
What should be done if I have an issue with product after the return period?
Buyer can get in touch with the brand or an authorised service centre of the brand to claim the warranty for product (wherever applicable).
How can a product be returned or exchanged?
To return/exchange the orders,
- Login to your account
- Go to Orders
- Choose the item that is to be returned or exchanged
- Fill in the details
- Choose Request Return
How to know the status of my refund?
Buyer can visit ‘Orders’ to know the status of refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the seller confirms the return of the item(s).
If I ordered a wrong item. Can it be returned?
The General Return Policies don’t support the return of item(s) ordered wrongly. It can be returned if the Seller allows it in Seller’s Return Policy at the product page.
What should be done if the package is open or tampered on delivery?
Buyer needs to mention the said issue with the Shipping Partner and can further request for the item to be replaced by visiting ‘Order’ section in the account.
Use the ‘Return’ option & fill out the details of the issue so that we can help.
Can the address for the pick-up of item(s) be changed?
Yes, if the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable for returns.
What can I do if I’ve still not received the refund in my bank account?
If Buyer has received a mail from us confirming refund request, it means that the refund has been initiated. Buyer can also contact its bank for an update on the status of your refund.
If the Buyer still did not get the refund, Buyer can contact us as we will work with the bank to get it done.
What should I do if I have not received the reimbursement of my shipping charges?
Please follow the below-mentioned steps on our platform to upload a scanned copy of the receipt from the courier service provider so that we can request the Seller for a reimbursement:
- Go to Help Center and select the relevant order for which the refund has been requested
- From the issue types, choose ‘Others’ and select ‘Email Us’
- Now click on the attachment icon and select the image/document you wish to upload
- Please include the return ID in your email and click ‘Send Email’
After the verification, the amount will be refunded in EaseKaam Wallet or in the bank account of the Buyer.
How can I cancel my order?
EaseKaam provides easy and hassle-free cancellation. Buyercan cancel its order via the app or web before it is dispatched to Buyer’s address. This option is available under the “Orders” tab.
Payments
How can I pay for my order at EaseKaam?
The third party payment gateway support the following payment options at EaseKaam:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Wallet
How does the COD (Cash on Delivery) payment option work?
EaseKaam’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. _____ and Rs.______ at certain locations.
Buyer’s existing limits will be revised once, there is a delivery or order rejected against the account, from the new limit implementation logic, if required.
To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page.
However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.
Further, the COD limit for any user may get decreased to any amount on basis on order rejection percentage and can be reset to Rs.____ basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
Why can’t I see the COD option on my payment page?
COD option on payment page may not be available due to one of the following reasons:
- Your order value may not match the approved limit.
- Seller/Shipping Partner may not support the Cash on Delivery option for delivery address.
What is COD limit?
EaseKaam reserves the right to determine the COD limit for every Buyer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
I want to know about EMI (credit card) payment option?
EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the banks that are supported by third party payment gateway.
This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.
How do I make payment using EMI (Credit Card) option?
Add the desired products to your EaseKaam shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:
- Select your Credit Card issuing bank you wish to pay from
- Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed.
- Enter your Credit Card details
- Click on the pay option.
The order will be confirmed and shipped on successful payment.
Why is sum total of EMI’s more than the order value?
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.
What happens if bank rejects EMI conversion?
Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If payment still fails, buyer can use the Cash on Delivery (COD) payment option, if available on the payment page to place the order.
If payment is debited from account after a payment failure, it will be credited back within 7-10 days, after seller receives a confirmation from the bank.
I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service.
Will the GST/VAT amount charged be refunded if I return/cancel the purchased product?
Yes. If Buyer return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the Buyer under EaseKaam shipping policy.
Buyer’s Account
How can I create an account on EaseKaam?
Buyer can create your account on EaseKaam by entering and verifying its mobile number. Click on “Create New Account” after that and fill up the form to create your EaseKaam account.
How do I login on EaseKaam?
Users can login after entering their mobile number and Password.
Why I need to enter OTP after entering password while trying to login?
EaseKaam’s security policy sometimes requires Users to enter their password if they have not logged in with OTP for a very long time. This is done to ensure that no one else can access User’s account after they have discarded their mobile number and it is assigned to someone else as per government policy.
What if I am unable to receive an OTP?
If Useris not receiving an OTP, use the “Login with password” option to login to EaseKaam account.
Do I need to provide email to create an account on EaseKaam?
Providing an email is not mandatory to create an account on EaseKaam. However, we still recommend adding your email to your account as it will allow you to easily reset your password if you need to.
Can I use that number to log in to EaseKaam Account which I have given in my last order?
Mobile numbers given along with shipping address cannot be used to log in on EaseKaam. To use a number for login on EaseKaam, User needs to add number to their profile and verify it with OTP. This can be done under profile section in Account.
Will my EaseKaam account be still safe if my mobile number is given to someone else by the telecom operator?
Yes, EaseKaam account is safe. The other person cannot access the EaseKaam account as he will need to enter User account password. EaseKaam systems can smartly detect such SIM handovers and ask the user to enter password additionally in such cases. The new user, however, will be able to create a new account with that number.
How can I change my mobile number that I use to login on EaseKaam?
User can log in to its account and change it from Account> Edit Profile
Can EaseKaam read messages received by me?
EaseKaam can only read OTP messages that are sent by EaseKaam. This is in accordance with guidelines provided by Google and Apple in line with user privacy policies.
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What Can I do if I find my account locked?
EaseKaam locks accounts for a specified time period or permanently in case there are too many failed login attempts to account. This is for the security of User’s account. User should be able to gain access back to its account by resetting old password or call customer care for further help.